Crisis Communications Planning and Major Incident Media Relations


News media and social media communication response by your agency during a major incident will be critical for ensuring information accuracy and timely delivery, as well as how your agency will be perceived in relation to the incident. Decades of positive agency reputation can be lost in a few minutes of inaccurate news media reporting and social media sharing.  Our service packages are designed to enable the small and medium size DFW agencies to have the strategic pre-planning expertise for major incident communications. We also provide the tactical resources, to effectively, accurately and rapidly communicate with citizens and news media during a major incident. 

P L A N   D E V E L O P M E N T   A N D   E X E C U T I O N   S E R V I C E S :

  • Preparation of Crisis Communications Plan- Develop it, implement it and train for using it.

  • News Release Preparation/Distribution - Provides accurate/rapid information distribution.

  • Social Media Postings - "Live-blog" on-scene information, photos and video posts, when appropriate.

  • On-Scene Incident Communications Management - News releases, photos, videos and press conferences.

  • 24/7 PIO Response - Our PIOs can respond to the scene of major incidents, much like CLEAT and TMPA do.

  • Follow-Up Status Updates with Reporters - Helps maintain story accuracy throughout story cycle.


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